Privacy Policy

 

This Privacy Policy sets out the way Dr Vapor Ltd collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://www.drvapor.co.uk website (“Site”). This privacy policy applies to the Site and all products and services offered by Dr Vapor Ltd.

 

Who we are

 

Our website address is: http://www.drvapor.co.uk.

 

Company Address:

 

Dr Vapor Ltd

64 Dalry Road

Edinburgh

EH11 2AY

 

What personal data we collect and why we collect it

 

We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, leave product reviews and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, along with other things – name, email address, mailing address and phone number.

 

Users are only required to supply essential details in order for us to process and dispatch orders, all additional information is purely optional.

 

Orders

 

When placing orders on the Site, personal information such as name, address, email address and telephone number are essential to prossess and despatch an order. These required fields are marked with an asterisk and must be provided in order to continues with the transaction. All additional information can be submitted voluntarily, but is not required.

 

Product Reviews

 

Product reviews can only be left by users that have already purchased that particular item, as such we do not need to collect any additional personal information to process the review other than the user’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

 

Once a product review has been submitted, the contents of that review along with the username and possible profile picture will be displayed publicly on the Site.

 

Support Tickets

 

Only users with an account on our Site can submit a support ticket. When submitting a support ticket, we use the name attached to an account for identification, along with the support ticket comments (and order number if supplied). Tickets are not public on the website and only Dr Vapor Ltd staff members can view and answer requests.

 

Cookies

 

If you have an account and you log into this Site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

 

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

 

We use Google Analytics to view our website traffic in order to make our services better. Google Analytics will set a cookie in a user’s browser if they opt-in through our cookie notice. If a user does not opt-in for this, no cookie is set.

 

Embedded content from other websites

 

Pages on this Site may include embedded content (e.g. videos, images, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

 

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

 

Analytics

 

We use Google Analytics to view and learn from our website traffic. This information is only available to us if a user decides to opt-in for a cookie to be set. The data we gather from this analytics may include behaviors such as (but not limited to) the pages a visitor views, time spent on a page, and outside source came from (page referer). We use this information purely to make our services better for users, and do not share this with any third party.

 

Payment Details

 

We do not store credit / debit card details on our website.

 

When paying by credit / debit card, we use Authorize.net to securely process our payments. During the checkout process a user’s payment details are sent directly and securely over to Authorize.net to process the payment. Authorize.net then send back a secure token ID that we save on the users account page. The secure token ID can be used the next time a user places an order and will match the previous payment details held on the Authorize.net secure servers, allowing users to checkout next time without entering their payment details again.

 

Users can also enter their payment details in “My-Account” under the section “Payment methods”, where the card details will be sent securely over to Authorize.net creating a token ID to be saved under the account. This secure token ID again can be used for future orders.

 

Dr Vapor Ltd never has access to your card details. Users can manage and delete their payment details at any time, from the “My Account” page: https://www.drvapor.co.uk/my-account/

 

How long we retain your data

 

If an order is placed on our Site we retain the order / invoice information for 7 years, this is to comply with HMRC and tax purposes.

 

If you leave a product review, the comment and its metadata are retained indefinitely.

 

For users that register on our Site, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

What rights you have over your data

 

If you have an account on our Site, or have left product reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes (orders/invoices for example).

 

Personal Data Request

Please use this form to request Personal Data export/erasure.

 

Select your request:


 
 

Rectify Your Data / Make A Complaint

Please use this form to rectify your data or make a complaint.

 


Rectify My DataMake A Complaint

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